The importance of understanding and attempting to meet the needs of the hearing impaired and Deaf communities. Using American Sign Language (ASL) and Certified Deaf Interpreters (CDIs) for hearing impaired and deaf customers is important for several reasons. First and foremost, it is a matter of accessibility and inclusion. Hearing impaired and deaf individuals have a right to access the same services and information as everyone else and using ASL and CDI’s helps them to do so.
Second, ASL & CDIs use distinct and complex languages. It takes specialized training and expertise to interpret accurately and effectively. Using certified interpreters ensures that messages are conveyed as clearly and accurately as possible. In some cases, ASL interpreters and CDIs need to work in teams to ensure effective communication.
Thirdly, using ASL interpreters and CDIs can help to build trust and rapport with hearing impaired customers and the hearing-impaired community. By showing that your organization is willing to make the effort to communicate with people in their language, your organization demonstrates that it understands and values the needs of its customers.
It is also worth mentioning that there are more than 300 variations of sign languages used throughout the world. When planning for any event that will provide hearing impaired services, keep in mind that ASL is not a universal language. Take the time to learn where the participants are from geographically and what types of sign languages are spoken in that area.